Privacy Policy

This Privacy Policy describes how Crust Country ('we,' 'us,' or 'our') collects, uses, and discloses your personal information when you visit our website, place an order, or interact with us in any way. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Identifiers: Name, email address, postal address, phone number, and delivery instructions when you place an order or create an account.
• Payment Information: Credit/debit card details, PayPal information, or other payment method data when you make a purchase.
• Order History: Information about your past orders, preferences, and favorite items.
• Communication Data: When you contact us via email, phone, or our contact form, we collect information about your inquiry and our response.
• Technical Data: IP address, browser type and version, operating system, device information, page views, time spent on pages, and other usage details.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies as described in our Cookie Policy.

2. How We Collect Your Information

We collect information when you:

• Create an account or place an order on our website
• Sign up for our newsletter or marketing communications
• Participate in promotions, surveys, or feedback forms
• Contact our customer service team
• Visit our website or use our mobile application
• Interact with our social media pages

We may also receive information about you from third parties, such as:

• Payment processors and financial institutions
• Delivery partners
• Social media platforms (if you interact with us through them)
• Analytics providers
• Advertising partners

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing and Fulfillment: To process your orders, deliver your pizzas, and communicate with you about your orders.
• Account Management: To create and maintain your account, track your order history, and manage your preferences.
• Customer Service: To respond to your inquiries, provide support, and address complaints or concerns.
• Marketing and Communications: To send you promotional offers, newsletters, and updates about our products and services (where you have consented to receive such communications).
• Website Improvement: To analyze usage patterns, diagnose technical problems, and improve the functionality of our website.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions and ensure the security of our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, delivery, IT support, and marketing.
• Business Partners: Companies we collaborate with to offer joint promotions or services.
• Affiliated Companies: Our subsidiaries and affiliated businesses that help us provide our services.
• Legal Authorities: Government agencies, law enforcement, and other parties when required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and serve targeted advertisements. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly, enabling basic features such as page navigation and access to secure areas.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information about which pages are visited most frequently and how users navigate the site.
• Functionality Cookies: Remember choices you make to enhance your experience, such as your login details or language preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver advertisements more relevant to your interests.

You can control cookies through your browser settings. Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete information about you.
• Right to Erasure: You may request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You may request that we limit the way we use your personal information.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Right to Object: You may object to our processing of your personal information for direct marketing purposes.

To exercise these rights, please contact us using the information provided in the 'Contact Us' section below. We will respond to your request within the timeframe required by applicable law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. Whenever we transfer your personal information across borders, we take appropriate safeguards to ensure that your information receives adequate protection.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Crust Country
Studio 62 Tracy Corners East
Tobyhaven WR2 4RX
Email: info@crustcountry.com
Phone: +442353332826