Welcome to Crust Country! These Terms and Conditions ('Terms') govern your use of the Crust Country website (the 'Site') and the purchase and delivery of products through our services. By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree to these Terms, please do not use the Site or our services.
By accessing or using the Crust Country website, mobile application, or any other related services (collectively, the 'Services'), you agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Crust Country, registered as registration number 08283767 with its principal place of business at Studio 62 Tracy Corners East, Tobyhaven WR2 4RX, Australia.
To use certain features of our Services, including placing orders, you may need to create an account. When you register for an account, you agree to:
We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or outdated.
When placing an order through our Services, you agree that:
Once an order is placed, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order; it acknowledges that we have received it. A contract for the purchase of products is formed only when we have accepted your order and the products have been dispatched.
All prices displayed on our Site are in Australian Dollars (AUD) and include applicable taxes unless otherwise stated. Delivery fees are calculated and displayed during the checkout process.
We reserve the right to change prices at any time without notice. However, we will not alter the price of products after your order has been confirmed.
Payment can be made using the payment methods specified on the Site. By submitting payment information, you represent and warrant that:
We aim to deliver orders within the estimated delivery time indicated during checkout. However, delivery times are estimates only and not guaranteed. Factors outside our control, such as traffic conditions, weather, or high order volumes, may affect delivery times.
You agree to:
If you are not available to receive your order and have not provided specific delivery instructions, we may leave your order in a safe place at our discretion or return it to our store. In such cases, we cannot guarantee the quality or temperature of the food upon consumption.
Once an order has been placed and confirmed, you may request to cancel or modify your order by contacting our customer service team immediately. We will try to accommodate your request, but once an order has been processed and food preparation has begun, cancellations or modifications may not be possible.
For our refund policy regarding canceled orders, please refer to our separate Refund Policy document.
We strive to provide accurate descriptions, images, and information about our products. However, we do not guarantee that product descriptions, images, pricing, or other content on our Site are accurate, complete, reliable, current, or error-free. In the event of an error in the description, image, or price of a product, we reserve the right to correct the error and charge the correct price or cancel the order.
All images of products are for illustrative purposes only. Actual products may vary from these images due to factors such as display settings, lighting, or the nature of food preparation.
While we make every effort to accommodate allergies and dietary requirements, our kitchen handles various allergens, including but not limited to gluten, dairy, nuts, and seafood. Cross-contamination may occur despite our best efforts.
If you have allergies or specific dietary requirements, please:
You acknowledge that consuming food always carries a risk for those with allergies, and you accept this risk when ordering from us.
All content on our Site, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Crust Country or its content suppliers and is protected by Australian and international copyright laws.
You may access, view, and use our Site for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site without our express written consent.
The Crust Country name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Crust Country or its affiliates. You may not use these marks without our prior written consent.
If you submit reviews, comments, suggestions, ideas, or other materials (collectively, 'User Content') to us through our Site, social media channels, or other platforms, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.
You represent and warrant that:
We have the right, but not the obligation, to monitor, edit, or remove any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.
To the maximum extent permitted by law, Crust Country, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Our total liability for any claims arising from or related to your use of our Services shall not exceed the amount paid by you for the order giving rise to such liability.
Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Australian law.
You agree to defend, indemnify, and hold harmless Crust Country, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from:
Any dispute arising out of or relating to these Terms or your use of our Services shall first be resolved through good faith negotiations between the parties. If the dispute cannot be resolved through negotiation, both parties agree to try to resolve the dispute through mediation before resorting to arbitration, litigation, or some other dispute resolution procedure.
These Terms shall be governed by and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Australia, and you hereby consent to the personal jurisdiction and venue therein.
We reserve the right to modify these Terms at any time. All changes are effective immediately when posted on the Site and apply to all access to and use of the Site thereafter. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes.
We will provide notice of material changes to these Terms by posting a notice on our homepage or sending you an email. What constitutes a material change will be determined at our sole discretion.
We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services or contact us to request account deletion.
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of the Terms will continue in full force and effect.
These Terms, our Privacy Policy, and any other terms and policies referenced herein constitute the entire agreement between you and Crust Country regarding the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.
If you have any questions about these Terms, please contact us at:
Crust Country
Studio 62 Tracy Corners East
Tobyhaven WR2 4RX
Email: info@crustcountry.com
Phone: +442353332826